Axis Bank and Hitachi Payment Services introduce AI-powered kiosks and multilingual AI Soundbox

Axis Bank and Hitachi Payment Services have announced AI-powered solutions designed to improve customer interactions and address the evolving needs of India’s digital banking and payments ecosystem.

The initiatives include conversational AI-enabled banking kiosks and a multilingual AI Soundbox. The kiosk concept is intended to make selected banking interactions more accessible through conversational interfaces, while the AI Soundbox helps merchants receive payment confirmations and interact with the device in multiple languages.

Together, the solutions point to two important areas of financial services innovation: assisted digital banking for customers who may need guidance while accessing services, and better payment experiences for merchants operating across India’s diverse linguistic landscape.

As digital payments become more deeply embedded in everyday commerce, banks and technology providers are exploring ways to make payment infrastructure more intuitive, inclusive and responsive. AI-enabled interfaces can help bridge the gap between digital capability and users with different levels of technology familiarity.

The collaboration also reflects the growing use of artificial intelligence at the customer interface, extending beyond back-office automation into physical banking touchpoints and merchant-facing payment devices.

Why it matters for BFSI: for banks and payment providers, conversational interfaces and multilingual tools could improve customer access, merchant experience and adoption of digital services. The outcome will depend on reliable deployment, language accuracy, accessibility and appropriate safeguards for customer data.

This is an original BFSI NXT editorial rewrite based on the sources credited above.