FIs phase out SMS OTPs and passwords in favor of FIDO2 passkeys, zero-knowledge proofs, and …
Multilingual natural language AI agents handle over 70% of inbound retail banking calls natively with …
Retailers, logistics firms, and SaaS platforms embed real-time lending, insurance, and treasury products directly at …
Banks launch migration projects to replace RSA and ECC encryption before quantum computers breach existing …
Tightening global data localization laws and DPDP regulations push BFSI leaders away from public clouds …
Rising sophistication in deepfake fraud and automated syndicate attacks forces FIs to unify fraud, AML, …
How quickly and fairly an institution resolves a customer complaint has become a visible signal …
Traditional points-based loyalty schemes are increasingly being supplemented with more meaningful benefits, such as fee …
Customers increasingly expect relevant, personalised offers and communication, yet they are equally sensitive to feeling …
Rather than relying solely on periodic satisfaction surveys, institutions are increasingly gathering feedback continuously through …
Long hold times on customer service calls have long been a source of frustration, prompting …
Traditional disaster recovery approaches built around physical backup sites are being reconsidered as institutions move …
