A growing body of research suggests customers increasingly view their financial institution’s role as extending beyond transactions into broader financial wellness support, including budgeting guidance and stress-reduction tools. This expanding …
Researchers studying financial behaviour are increasingly combining traditional survey methods with anonymised transaction data analysis, producing a more accurate picture of actual customer behaviour rather than relying solely on self-reported …
Ongoing research tracking customer attitudes over several years shows a gradual but consistent increase in willingness to pay for personalised financial advice, reversing an earlier trend toward pure self-service. This …
Research into saving behaviour among younger customers indicates a notable shift toward shorter-term financial goals and greater interest in flexible, accessible savings products compared to traditional long-term retirement-focused instruments. This …
Recent research into customer attitudes suggests that while digital banking adoption continues to rise steadily, genuine trust in fully digital financial relationships still lags behind usage rates in many customer …
Several industry experts have warned that current talent pipelines in specialised areas like data science and cybersecurity will struggle to meet projected demand within the financial sector over the coming …
Industry commentators remain split on how much physical branch presence financial institutions will need in the coming years, with some predicting near-total digital migration and others emphasising the enduring value …
Recent industry panel discussions have surfaced genuinely diverging opinions on whether current regulatory approaches are keeping pace with technological change or lagging dangerously behind emerging risks. Some panellists argue for …
Some industry analysts have raised concerns that optimistic growth projections across certain lending segments may not adequately account for underlying credit risk building up during periods of rapid expansion. This …
Industry observers are increasingly divided on whether ongoing consolidation among smaller financial institutions will meaningfully reshape competitive dynamics or simply concentrate existing market share among fewer, larger players. Some argue …
