Broader shifts in consumer behaviour, including greater price sensitivity and increased comparison shopping enabled by digital tools, are pushing institutions to reconsider how they design and price financial products. This …
Market trend data suggests investor interest is increasingly favouring financial services companies demonstrating clear paths to sustainable profitability over those pursuing growth through heavy, prolonged subsidisation. This shift marks a …
Technology and retail companies entering financial services through embedded finance partnerships are intensifying competitive pressure on traditional institutions, particularly around customer experience and product simplicity. This trend is prompting established …
Market growth within financial services is increasingly concentrated in previously underserved customer segments, including small business owners and residents of smaller towns, as more saturated urban and premium segments show …
Smaller regional lenders continue to merge or seek acquisition by larger institutions, driven by the rising cost of technology investment and compliance infrastructure required to compete effectively. This consolidation trend …
A recent report examining customer sentiment across financial services finds a consistent and rising demand for transparency around fees, data usage and decision-making processes, cutting across age groups and income …
An industry outlook report identifies talent availability, rather than capital or regulation, as an increasingly cited constraint on institutions’ ability to execute their growth and technology plans. This finding reflects …
A comparative industry benchmarking exercise found significant variation in how quickly different institutions can onboard a new digital customer, ranging from a few minutes to well over a day for …
New data compiled across the industry confirms that digital channels now account for the overwhelming majority of routine transaction volume, with branches increasingly reserved for complex or high-value interactions. This …
A recent industry report highlights that while overall sector growth appears healthy on aggregate, performance varies considerably between segments, with some lenders facing genuine asset quality pressure even as others …
