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INDIA — Federal Bank reportedly partnered with GreyLabs AI to apply voice-AI capabilities to selected customer interactions, including collections and card-related engagement.
Voice AI is emerging as a potential tool for improving the scale and consistency of customer communication and selected workflows. In banking, deployments must also account for consent, privacy, accuracy, auditability, customer vulnerability and escalation to human support.
Source: media reports. Rewritten and summarised by BFSI NXT. Please refer to the original source for full details.
