Browsing: Banking

Rakesh Jha, Executive Director (Designate), ICICI Bank said, “We are delighted to be part of the initiative of setting up DBUs across the nation, under the aegis of RBI. They operate like digital branches where customers can undertake banking transactions digitally, at a time of their convenience. They can also seek guidance from experts on banking services at these units.

Customer experience is a major market driver and competitive advantage in the banking industry, and new customer-centric initiatives must provide a differentiated and seamless experience for fast, easy, and full access from anywhere, at anytime, and on their own device. Bfsinxt.com spoke with Vishak Raman, Vice President of Sales, India, SAARC and Southeast Asia at Fortinet on how security operations and strategies are a true enabler and driver of innovation and business initiatives for banks.

Sriram H. Iyer, Head – International Banking Group, ICICI Bank said, “With the launch of ‘Smart Wire’ facility, which is an industry-first initiative, we are offering our NRI and resident customers a unique combination of speed and an enriched experience of executing a cross-border transaction. We believe this new facility will help our customers to conveniently carry out quick and hassle-free money transfers.”

A. Manimekhalai, MD & CEO, Union Bank of India, said, “Union Bank is adopting Digital Products in a big way. Various new initiatives are taken by the Bank to increase Digital Footprints. The IT assets are increasingly exposed to the Internet. In this backdrop, our Bank has established the Ethical Hacking Lab to strengthen the cyber ecosystem. This is an important milestone as we take our cyber security journey ahead to secure digital banking experience.”