Fibe (formerly EarlySalary), a fintech said it has significantly enhanced customer experience and has reduced the response time by 99% through its association with Locobuzz, a CX management platform.
Fibe in a press release said it has over 5 lakh active customers and handles over 10,000 monthly conversations. It said to improve customer efficiency it tied up with Locobuzz to efficiently manage customer interactions. Fibe says, the primary objective of the association was to proactively engage with inquiries, requests, and feedback across various digital channels, while tracking untagged mentions, managing multi-channel conversations, and gaining competitive insights.
Fibe claims that the tools reduced its customer service turnaround time from 96 hours to an 45 minutes. The SSRE further heightened the efficiency, ensuring SLA (Service Level Agreement) closure within just 1 hour and 9 minutes, it claimed.
Sudesh Shetty, Founding Member and Head of Marketing of Fibe said, “Fibe has always remained committed to provide a superior and seamless experience to its customers. The Locobuzz platform has further propelled our customer-first approach and enabled us to authentically engage with our audience, gain a competitive edge, and make data-driven decisions.”
Shubhi Agarwal, Co-Founder & COO of Locobuzz, explained,”It’s a privilege for us to partner with Fibe in crafting unparalleled customer experiences across digital channels. By leveraging the power of automation and AI within the Locobuzz unified platform, Fibe can adeptly handle extensive customer inquiries and reviews, paving the way for long-term service enhancements based on deep insights.”